Clients must be at least 16 years of age to attend private sessions or classes. We will only accept clients aged 16-18 if it is deemed within the scope of practice and appropriate for their individual needs.
You must inform us of any medical conditions or changes in your health that may affect your ability to participate in sessions or classes. We reserve the right to modify the services we offer based on your medical history and current health.
We may take photos or videos during sessions or classes for marketing purposes. By participating, you consent to the use of your image for promotional materials. If you do not wish to be photographed or filmed, please inform us prior to the session.
Session Booking and Payment:
We will confirm the fee for each session in advance by sending you an invoice via email. Our standard payment method is by bank transfer. For 6 or 10-session packages, sessions will be booked in advance based on both your and the instructor’s availability.
Your Responsibility:
You are personally responsible for ensuring all fees are paid in full, including any cancellation or missed session fees. We do not work with third-party insurance companies.
Late Arrival and Session Duration:
If you arrive late, your session will still end at the scheduled time. If you wish to extend the session and this is possible, this may incur an additional charge at our discretion.
Cancellations and Rescheduling:
If you cancel a session within 24 hours or fail to attend, you will be charged for the full session fee. Sessions may be rearranged with at least 24 hours’ notice. In cases of last-minute illness or emergencies, we will use our discretion to allow rebooking.
Stopping a Session:
We reserve the right to stop a session at any time if we believe you are not following our reasonable instructions or if the session becomes unsafe. In such cases, you will still be liable for the full payment of the session, at our discretion.
Early Termination of Services:
We may decide to terminate services early in exceptional circumstances, such as illness, personal issues, inappropriate behavior, or failure to follow treatment advice. If we terminate services early, we will provide reasonable notice where possible and refund any payments made for sessions not yet provided.
For your comfort and safety during sessions, please wear loose-fitting or elasticated clothing that allows for easy movement. Jeans or clothing with zips or hard fastenings are not suitable, as they can damage the equipment.
Sticky socks are recommended for both hygiene and safety reasons. These socks provide extra grip on the mat or equipment and help maintain cleanliness during sessions.
Additionally, you are expected to clean the equipment after use. We provide cleaning supplies for your convenience, and your cooperation in maintaining a clean and hygienic environment is greatly appreciated.
Once your intro offer is complete, subject to availability, we may offer you further one-to-one sessions, membership options, or a flexible pass for classes. These options will be discussed with you, and you will be provided with more information. Please refer to the Class and Membership Terms & Conditions [make this a link] for full details on these offerings.
Limitation of Liability:
We aim to provide the best possible care, but we cannot be held liable for any damages beyond the amount you have paid for the services, except in cases of death or personal injury. We are not responsible for any indirect losses or failure to achieve your desired outcomes.
Indemnity:
You agree to indemnify Phoenix Freedom Pilates for any loss, damage, or legal costs arising from your failure to comply with the terms of this Agreement.
We are committed to treating all personal and business information you provide as confidential. We will not disclose such information to any third party without your prior consent, except where required by law or to protect your safety or the safety of others.
Phoenix Freedom Pilates is registered under the Data Protection Act 1998. We ensure that all personal data is handled securely and in accordance with the law. For further details, please refer to our Data Privacy Policy.
Any notices or correspondence you need to send should be directed to our principal place of business or the venue where your treatment takes place. We will use the contact information you provided during the assessment to send you any necessary communication.
You can contact us via email at rachel@phoenixfreedom.co.uk or by post at our address:
Phoenix Freedom Pilates
Heathfield, Frog Lane, Cuddington, Aylesbury, Buckinghamshire, HP18 0AU
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be communicated to you, and you will be bound by the updated Terms once they are provided.
